We want to hear from you.
Use this online form to tell us your complaints, compliments and comments.
We will handle any personal information you provide via this form in accordance with our privacy policy.
Grace Eyre respects everybody’s right to raise concerns or make a complaint in regard to:
As an organisation we are committed to delivering the highest quality services. We want to ensure that all complaints both formal and informal are used to improve future standards and quality of care. We will ensure that any learning from any complaints is acted upon.
The organisation regards complaints positively and as an opportunity to review service provision.
Our Complaint Policy & Procedure relates to complaints made by a person we support, a member of the public, a Shared Lives carer, a relative or an advocate or friend acting on behalf of a person we support.
Grace Eyre takes complaints very seriously. We regard complaints positively and see them as an opportunity to review and improve what we do.
People we support, their families, advocates and friends, other professionals or a member of the public can make a complaint. The person responsible for investigating and taking actions on complaints is the Grace Eyre Chief Executive and the Trustee responsible for complaints.
Grace Eyre is regulated by the Care Quality Commission. We are also members of the Fundraising Standards Board and the Housing Ombudsman Complaints Handling Code. We report all complaints to these bodies.
