Every 10 years the Office for National Statistics collects information about everyone in England and Wales. They do this by asking some questions about you, where you live and where you work. This is called a census.

The census must be completed by 21 March 2021. You can do this online.

You can complete your census in advance of 21 March if you know who is going to be in your house on this date.

If you need support to fill in the census, you can ask your Grace Eyre support worker or carer to help.

You can also find help here:

Online help


The online help section has language and accessibility assistance.

This includes an easy read leaflet, British Sign Language videos, large print and much more.

Web chat

Online web chat advisors are available.


Census Contact Centre 0800 141 2021

Language helpline 0800 587 2021

Advisers available to help you at the following times:

  • Monday to Friday, 8:00 am to 8:00 pm
  • Saturday, 8:00 am to 1:00 pm
  • Sunday, closed
  • Census weekend (20-21 March), 8:00 am to 8:00 pm

Text relay

Relay UK users dial 18001 followed by the phone number you need

Text message (SMS)

Advisers are available to help via text message at the same times as detailed for telephone assistance above.

Local Census Support Centres

Local Census Support Centres are available to assist. This is currently by telephone or video appointment due to Covid-19 guidelines. Up to date opening information and your nearest centre can be found here:

Online Completion Event

These events can be arranged to assist community groups in completion and talk through the form or individual questions. Please contact Penny, your local Census Engagement Manager, at penelope.greenwood-pearsons23@field.census.gov.uk if you would like to arrange one of these.

Social Media

Local Twitter: @CensusHWB

Main Twitter: @Census2021

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