"We will aim to help people to work towards their dreams and wishes"

Each person will be supported to achieve their goals and have the opportunity to explore new experiences and opportunities.

"We will aim to make sure that each person using our service knows about person centred planning and how to get more information about it"

Each person is supported to have a Person Centred Plan that is accessible and adapted to meet their individual needs. We hold regular workshops and review meetings to help people fully understand how person centred planning works

"We will listen and respond to people who use our service"

Each person will have an allocated staff member who regularly meets to discuss positive things that are happening, or about any concerns that the person may have.

"We will make changes to our services based on what people say"

Grace Eyre has a number of service user consultation groups which meet and discuss the quality and diversity of services we deliver.

"We will support each person to make informed choices about the service we offer"

We will encourage people to experience new and exciting challenges ,and will help each individual to assess any potential risks to ensure their safety and wellbeing is at the centre of any services delivered.

"We will work together with the person, their advocate, family and friends and other people who help them"

We will actively encourage each individual to have support from their family and friends when making any changes in their lives.

"We will involve people who use our service when recruiting and choosing new staff

Grace Eyre have established service user panels which play a central role in any recruitment of  new carers and staff.